Go Care users received a message from the hospital where they undergo treatment about a commercial dispute with the insurer; a patient awaiting surgery has already seen her tumor double in size.
Cancer patients have had their treatments interrupted due to issues with the Go Care health plan in Campinas (SP). According to users, appointments, chemotherapy sessions, and even surgeries have been suspended.
One such case involves patient Ana Carolina Figueiredo, who had previously beaten breast cancer, but has been fighting the disease again for two years—now affecting her lungs and brain.
Her palliative treatment includes medications and chemotherapy, but the session scheduled for November 10 was not carried out, and there is no prediction of when it will resume.
Ana undergoes chemotherapy every three weeks. A message from Hospital do Coração in Campinas, where she is being treated, informed her that all appointments under the Go Care plan had been canceled due to a “commercial disagreement.”
The insurer sent an email stating that a nurse would provide support, answer questions, and offer guidance on rescheduling appointments based on provider availability, but this did not happen.
“Completely without coverage. I don’t have a doctor, I have no answer about when I’ll get my chemo. I was supposed to do it on the 10th. I’ve been trying to get an answer since the 3rd, and I can’t,” says Ana.
A similar situation is being faced by Gilberto Pereira Costa, 46, who was diagnosed with prostate cancer in May 2025. He is also dealing with metastasis—meaning the cancer has already spread to other parts of the body—and was undergoing palliative care through Go Care.
“The treatment is meant to give him a better quality of life. The doctor said it was crucial for him to live longer and better,” emphasized Elizabeth Barbosa Correa, Gilberto’s wife.
Gilberto’s family also received the hospital notice about the treatment interruption, and since then, they haven’t even managed to get a consultation. “You’re left weakened, unable to do anything,” says Gilberto.
Tumor Has Doubled in Size
Pharmacist Talita Liuzzi was diagnosed with breast cancer in September. At the time of diagnosis, the tumor was two centimeters. Now, her latest medical report shows that it has already doubled in size, and surgery has been recommended.
“I just found out that I first need surgery, and I already have the referral approved, but I can’t proceed because they need to approve a plastic surgeon they don’t have—and the surgery needs to be simultaneous. I’ll have to remove the breast and reconstruct it in the same procedure,” she explains.
According to Talita, the distress is that time keeps passing while the tumor continues to grow. “It was two centimeters, and now, by palpation, it feels like four to five centimeters,” she says.
What Can Be Done?
Health law specialist Beatriz Taglieta warns that, since the hospital had already been providing treatment to the patients, it cannot arbitrarily suspend care due to a commercial dispute with the health plan. “It’s completely abusive,” she says.
According to the attorney, patients should file lawsuits against both the health plan and the hospital that was providing treatment.
“Both the health plan and the hospital are responsible for the continuity of treatment and the delivery of medical services to these beneficiaries,” she said.
What Does the Company Say?
In a statement sent to EPTV, Go Care’s legal representative said that “at no time has there been a cancellation or interruption of payments to service providers in the Campinas district or the metropolitan region.”
The attorney also stated that the company reinforces “its commitment to each beneficiary” and that “the operator has fully fulfilled its mission, ensuring appropriate assistance,” and is “making adjustments to its service network without any harm to the consumer.”
Hospital do Coração was contacted but had not issued a statement at the time of publication.
The National Supplementary Health Agency (ANS) said the operator is being closely monitored due to serious economic and healthcare-related issues. Complaints can be made by calling Disque-ANS at 0800 701 9656.